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  • Archive | January, 2010

    Unbelievable

    I had a tenant call today to ask for a quote for cleaning a Living room and hallway. They were already out of the property and I suggested it would be between $80 and $100 depending on how heavily soiled it was. After chatting for a while, he told me his landlord was going to […]

    As with most on site businesses…

    …we are affected by the weather. Snow obviously slows us down but we do try to call ahead to advice of how long we are delayed. One thing we do ensure regardless of weather is that we protect areas we do not need to clean and walkways that we might need to use to access […]

    Referrals

    Michael got his first referred customer yesterday, congratulations Mike! He was cleaning for a new customer on Tuesday and she was so pleased and impressed with his attention to detail theat she immediately referred us to a friend and we cleaned for her today. Why is a referral important to us? It tells us we […]

    Coupons

    Why do we not do coupons? Simple, I cannot afford to give the quality of service my customers expect. A coupon usually means a restriction of some kind to allow the cleaner to reduce time or quality, or both and enable them to still make money. Obviously this means a reduction in service to you. […]

    Carpet and Upholstery fabric protection?

    Should I get carpet and upholstery fabric protection? I don’t get asked this very often but was asked last week. This prompted me to add the page Beware coupons and laminated info sheets. Fabric protection is there in the event of a spill, to allow time to get to the kitchen (usually) and grab absorbent […]

    Appointment scheduling

    We will be cleaning in Red Deer, Penhold and Sylvan Lake today. I hope to be able to include a calendar of appointments to the site and enable live input of appointments. We do try to be accurate with our appointments and will, for any reason we might be running late, call our next customer […]

    Back to it…

    Well, Christmas is behind us and its time for clean up now the kids are back to school. The question we get asked most often is “do I need to vacuum the carpets before you arrive” and the simple answer is “no you do not” but there are really good reasons for doing so. Firstly, […]

    Happy New Year and thank you!

    We just want to say thanks to all our customers and friends for helping to make 2009 our best year yet. Your continued support is what makes our business a success and we shall continue with our efforts to bring high quality cleaning services at reasonable cost to all the areas we cover. Stephen and […]