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  • FAQ on Carpet Cleaning

    Questions You Must Ask When Selecting a Professional Floor Care Company

    What distinguishes one cleaning company from another? This checklist will ensure that you are asking the right questions:

    Do they have good references?

    Unfortunately, the cleaning industry is filled with uneducated, uninformed, and sometimes downright unscrupulous companies. Our cleaning group enjoys one of the best reputations around. The area’s most seasoned floor covering experts, Interior Designers and Realtors will refer our services exclusively. Does this make us expensive? NO!

    What kind of experience do they have?

    Action Cleaning Solutions is experienced in all types of fibers and soiling conditions, no matter how unusual they may be. We are also experienced in all methods of carpet cleaning. We are known for being able to solve cleaning related problems that no one else will bother with. This ensures that whatever your situation is, we are probably familiar with it.

    What systems do they use?

    The equipment a cleaning firm uses is very important. Many companies use outdated, ineffective equipment. We insist on the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over-wetting your floors or fabric and without leaving a sticky residue behind.

    Do they understand customer service?

    Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, and communicating with you throughout the service experience. When our staff arrive they will be ready to serve you in the most courteous manner possible.

    Do you get what you pay for?

    Never select a carpet cleaning company based on price or the latest “bait and switch” offer. A low priced quote can actually damage your floor or fabric costing you more in the long run, and you get (very often) what you pay for. It’s impossible for a company to provide an outstanding service experience if they can’t afford quality employees, equipment, training and materials.

    Do they use top quality products?

    Many cleaners try to make up their deficits by using poor quality products. They work well initially but these products tend to leave sticky residues behind and can sometimes discolor your floors or fabrics. We refuse to use such products, insisting on top quality products, bought locally, which will provide you with cleaner fabrics and floors for longer and help you create a healthier living environment for your family.

    Do they guarantee their work?

    After having an uniformed, uneducated, or downright unscrupulous carpet cleaner in your home, the hardest part is getting them back to fix a problem. That’s why we offer a 100% money-back guarantee. If you are not completely thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation, to remedy the situation. If you remain unsatisfied, you owe us nothing and we will provide a 100% refund.